General terms and conditions 

To give all our guests a stuuftastic holiday, we have a few basic rules for everyone to follow. Please read these rules (general terms and conditions) before arriving at our campsite. Failure to comply may result in your (immediate) removal from the campsite without a refund. 

The HISWA/RECRON terms and conditions apply to every booking. You can download the HISWA/RECRON terms and conditions for touring pitches here. You can download the HISWA/RECRON terms and conditions for holiday accommodation here. 

These terms and conditions are subject to changes and typographical errors. If you have any questions about the rules, please contact us. 

Payment terms 

Payment terms vary depending on your booking. If you book a holiday starting in five months or more, you can spread the payment over three instalments. The first instalment is 40% and must be paid within three days of booking. The second instalment of 35% must be paid no later than 153 days (approximately five months) before arrival. We must receive the third instalment no later than 42 days (six weeks) before your arrival date. Please note: payments of less than €100 cannot be split into instalments. 

Examples: 

• You book a holiday starting in two weeks. In this case, we ask you to pay 100% immediately, as your arrival is within 42 days.
• You book a holiday starting in three months. In this case, we ask you to pay a deposit of 75%, as your arrival is within 153 days (five months).
• You book a holiday starting more than five months from now. In this case, we ask you to pay a deposit of 40%, as your arrival is more than 153 days (five months) away.

Rebooking guarantee
Booking your holiday now? Our rebooking guarantee makes it easy to change your holiday dates!
Sometimes, unfortunately, your holiday cannot go ahead on the planned dates. That is why we offer a rebooking guarantee. It allows you to move your holiday to another date within the same calendar year up to 48 hours before arrival, and transfer the amount already paid to your new booking.
 
Conditions of the rebooking guarantee: 

• The guarantee can be added to your booking and used up to 48 hours before arrival.
• Your new holiday must take place within the same calendar year.
• If the new booking costs less, you will receive the difference as a voucher to use towards another booking. This voucher is not restricted to the same calendar year.
• If the new booking costs more, you must pay the difference.

Rules on Stuufeiland

1. What time can we arrive at the campsite for our holiday?
The arrival and departure times stated in your booking confirmation apply. You cannot access your pitch or accommodation earlier on your arrival day or leave later on your departure day. This also applies to the use of our facilities. During the low season (outside school holidays), we are happy to explore any available options for guests staying on camping pitches.
An additional car may enter the campsite on arrival and departure. Please arrange this with reception when you arrive. We ask you to unload your car as quickly as possible and then park it in one of our car parks. You can find the car park locations here.

2. What are the rules regarding alcohol, drugs and behaviour on the campsite?
To ensure that all guests enjoy a wonderful holiday, the use and/or possession of drugs and/or excessive alcohol consumption are prohibited on the campsite.
Discriminatory language and/or deliberately offending others because of their religious, philosophical or political beliefs are also prohibited, as are mistreating the owners, staff or other guests, and endangering people or property on the campsite. Any of these actions may result in immediate removal from the campsite without a refund.

3. Do you offer an entertainment programme on the campsite?
Absolutely! We offer an ongoing entertainment programme with fun activities for children up to and including 12 years old. Outside weekends and school holidays, we offer a special toddler programme, with most activities aimed at our youngest guests up to the age of five.

Of course, our indoor play castle, Chilz Playroom and indoor swimming pool are also open every day* and free for our guests to use. Participation in activities organised by our entertainment team is entirely at your own risk. The entertainment programme published online is the definitive programme.

*Check our current opening hours here.

4. When can I cancel my holiday?
You can take out cover through our cancellation fund when making your booking. This must be arranged at the time of booking, unless you already have an annual cancellation insurance policy elsewhere. If you cancel and request a refund of the amount paid, the conditions of the cancellation fund apply. If you have not taken out cancellation fund cover and wish to cancel your booking, the terms and conditions of the HISWA/RECRON trade association apply.

5. Where can I park my vehicle during my holiday?
You may park one car or motorcycle at your pitch or accommodation, unless you have booked a car-free pitch. In that case, you may park one vehicle free of charge in car park 1.
Any additional car or motorcycle must be parked in the car park at the applicable rate. At accommodation for more than six people, two cars may be parked next to the accommodation.
Motor scooters and mopeds are not permitted on the campsite. You may not park your car on a pitch you have not rented. Additional vehicles may also be parked free of charge in car park 2 (P2).

6. Are barbecues and fire pits allowed?
Barbecues are allowed, provided you have a bucket of water ready in case of an emergency and do not cause a nuisance to other guests. Barbecues must not be placed directly on the ground.
Fire pits are not permitted on the campsite. During prolonged periods of (extremely) hot weather, we may notify you that charcoal barbecues are temporarily prohibited.

7. Is there CCTV on the campsite?
For the safety of our guests and staff, cameras are installed at several locations around the campsite. Footage is only used when necessary in connection with emergencies or incidents.

8. Can I receive visitors during my holiday?
Of course, you are welcome to receive visitors during your stay! They must be registered at reception, and the applicable visitor fee must be paid. We are required to record the number of people on site in case of an emergency.
The visitor fee must be paid at reception. Visitors’ cars must be parked in one of our car parks. Our campsite guests are responsible for their visitors and for paying their visitor fees.
Visitors must leave the campsite before 22:00. Visitors’ pets are not permitted on the campsite.

9. Can I charge my electric car?
You can charge your electric car at the designated charging points in car park 1 (P1). Charging electric cars at a camping pitch or accommodation is not permitted.

10. Are bicycles, pedal go-karts and electric vehicles allowed on the campsite?
Of course, you can explore Stuufeiland by bicycle or pedal go-kart. These vehicles are not allowed on Stuufplein and must be left in the designated parking areas.
For safety reasons, electric kick scooters, Segways, Oxboards and hoverboards are not permitted on the campsite.

11. Are pets allowed, and where?
We have several camping fields where pets are very welcome. A holiday with your pet is subject to the following conditions:

• Pets must be kept on a lead at all times and everywhere on the campsite, including at your own pitch or accommodation.
• Pets must be registered in advance, and the applicable fee must be paid.
• One pet is permitted per booking party. Please contact reception to discuss any other possibilities.
• Pets are not allowed in our communal indoor areas, except for our food and drink venues. They are also welcome on the terrace at Stuufplein.
• The beautiful surroundings outside the campsite provide plenty of places to take your pet to relieve itself. Pets may not relieve themselves on the campsite.

12. What are the rules for groundsheets and additional tents?

• Camping guests may place a breathable groundsheet under their canopy so that the grass can continue to grow throughout the season. A non-breathable groundsheet may only be placed directly in front of your camping unit.
• One small additional tent is normally permitted on each pitch. Please check with reception whether its dimensions are suitable for your pitch.
• Your camping unit must be positioned to the right of the numbered marker post, facing the centre of the play equipment or camping field. See the example here.

13. Can we have overnight guests?
Of course, you may have overnight guests during your stay, provided you do not exceed the maximum number of people permitted at your pitch or accommodation.
Your stay only covers the people registered on your booking. An additional nightly fee applies to overnight guests or subletting to others. All guests must be registered at reception in advance in case of an emergency.
Our campsite guests are responsible for their overnight guests and for paying their fees.

14. Where can I dispose of my waste?
You can dispose of your waste at the recycling area near the entrance barrier. Please separate general waste, paper and glass, and place them in the correct containers.

15. When do quiet hours begin?
Quiet hours begin at 23:00 and continue until 07:00 the following morning. The campsite must be completely quiet during this period.
A night watchperson may be present to carry out checks for the benefit of our guests. After 22:00, it is no longer possible to enter the campsite by car.

16. Are gazebos allowed on the campsite?

• A gazebo is only permitted as a replacement for an awning and must be placed against the front of your camping unit.
• The gazebo must be no larger than 3 × 3 metres, and its sides must remain open.
• The gazebo must be securely anchored to the ground with pegs securing both the legs and the roof. If this is not the case, we will ask you to take it down in the evening.
• It must not cause a nuisance to neighbouring guests.

17. Is smoking prohibited on the campsite?
Unless stated otherwise, smoking is prohibited in all buildings, facilities and rental accommodation. Outdoors, please use the designated smoking points.
Smoking is prohibited throughout the indoor and outdoor swimming pool areas for the benefit of our younger guests.

18. Does de Zandstuve issue vouchers?
Only vouchers issued by de Zandstuve are valid. Vouchers are sent by email and specifically addressed to the email address used to make the booking.
Vouchers cannot be exchanged for cash and are non-transferable.

19. What are the swimming pool rules?
Our swimming pool is free to use for registered guests, and access is personal to each guest. Guests may use the swimming pool from the time they check in until the time they check out.
Balls, inflatable swimming rings and similar items are not permitted in the swimming pool. Supervision at the swimming pool is limited and is not continuous.
Children who do not have a swimming certificate must never be in the swimming pool on their own. They must always be directly supervised and accompanied by an adult.

20. How do I access the swimming pool?
We use facial recognition at the swimming pool for quick and easy access. This means you do not need to bring a card or wristband.
The software converts your face into an encrypted template that cannot be traced back to an individual. Participation is voluntary. If you prefer not to use facial recognition, please speak to reception.

21. What is the maximum speed limit on the campsite?
To keep all children and other guests safe while they enjoy their holiday, a maximum speed limit applies. The speed limit throughout the campsite is 5 km/h.

22. Are paddling pools allowed on the campsite?
No, paddling pools and other private pools are not permitted at pitches or accommodation. Due to increasing pressure on the drinking water supply, Vitens advises using drinking water responsibly and limiting unnecessary water consumption wherever possible. To help with this, filling private pools on our campsite is not permitted.
Of course, you can enjoy unlimited use of our indoor and outdoor swimming pools during your stay, with plenty of water fun for all ages.

If you do not comply with these rules, a member of our staff may speak to you about this. These terms and conditions are subject to changes and typographical errors.